All items are made to order therefore it is possible that lead times can be up to 4 weeks but customised items may take longer.

Terms and Conditions


12th December 2020

These Terms and Conditions apply to all use of (referred to as "website") including all transactions for the sale of goods on the website. These Terms and Conditions do not affect your statutory rights.

Please read through these Terms and carefully together with our Privacy Policy before ordering.  The Terms and Conditions on this website create a legally binding contract between Superior Organiser Solutions and the user (meaning the users of the website). By accessing the site or placing an order you accept these Terms and Conditions. You fully agree with these Terms and Conditions even if you do not register with us. If you do not agree with these Terms and Conditions, please do not use this website.

We reserve the right to change the Terms and Conditions without prior notice at any time with any changes taking effect on the date they are posted on the website. It is your responsibility to ensure that you read the most up-to-date Terms and Conditions before you place an order.

If you have any queries regarding the terms and conditions on the website, please email us at


To use certain services on the website, you will need to register and will be required to provide certain personal information including your name, phone number, email address and any other information that is requested on the information page. You must ensure that all personal information provided to us is true, accurate, current and complete. Please read our Privacy Policy for more information on how we use your personal data.

When you register with us you will be required to create an account password, which should be unique to this website in order to keep your personal information safe. You are responsible for maintaining the confidentiality of your password and account, you are also responsible for restricting access to your computer to prevent unauthorised access to your account.

You must contact Superior organiser solutions immediately if you are aware of any unauthorised use or breach of security of your account.

You confirm that you are not impersonating any other person or entity or using a false name or a name that you are not authorised to use. If you are not the end-user you confirm that you have authority to bind any person or company on behalf of whom you are using our website to these Terms and Conditions.

You are not allowed to use the website to make any false or fraudulent orders.

We are required by law to provide the Police and/or any other regulatory or government authority who is investigating suspected illegal activities your Personal Information and/or User Information, upon request.

Information about the Website and Goods

We endeavour to ensure that all information is accurate on the website including product information and prices.  Prices quoted are correct at the time of publishing. There may be occasions where information is not correct through human error at superior organiser solutions. We have to source a lot of the designs for the products from other suppliers. However, we do our best to make sure the description matches the item.

Due to the nature of buying goods online, there are subtle differences that are different to a shopping experience in-store. You should acknowledge that

  • Product images on our website are to our best knowledge a comparable reflection of the physical product.
  • We cannot guarantee that your monitor’s display of the colours will exactly replicate the colour of the product itself.

Should you find any errors on site, please notify us immediately so that we can rectify the error at the earliest possible time.

From time-to-time we may include links to third party websites where we think it is relevant. We do not have control over these websites, and they do not undergo vetting by Superior organiser solutions.  We do not accept any liability in relation to the use of these websites.


All products are made to order so due to printing times and other orders placed the waiting time can be up to 4 weeks but customised items may take longer.

By placing an order through the website, you warrant that you are legally capable of entering into binding contracts.

To create a contract between you and us, the following steps must be taken:

  • Your offer to purchase an item occurs when you place an order pressing the “Place Order” button at the end of the checkout process
  • You will be sent by us an order acknowledgment email that includes details of the products you have ordered
  • Acceptance of your order and completion of the contract occurs when we despatch your products, or notify you that your order is ready for in-store collection. You will be sent a despatch email notifying you that the goods have been provided to the courier for delivery

We reserve the right not to accept your order for any reason, the most common reasons for an order being declined are

  • We are unable to obtain authorisation for your payment
  • Pricing or product description errors
  • Failure to meet the eligibility criteria of the Terms and Conditions when placing the order

In the event that we cancel part or your whole order, you will be refunded the appropriate amount.

The contract of sale between you and us is in England in the English language.


All prices and offers for goods on the website are as advertised from time to time.  The prices are in British Pounds Sterling (GBP) inclusive of VAT where applicable. We reserve the right to cancel any orders placed by you in the circumstance where there are significant pricing inaccuracies.  You will be notified in the event of an order being cancelled.

We reserve the right to adjust prices before your order has been processed.  You will be notified of any changes requesting your confirmation and agreement before the product(s) are dispatched.

Promotions, Vouchers and Competitions

Superior organiser solutions may include promotions, vouchers and competitions on the website from us or third parties. Each of these will be subject to availability along with their own set of terms and conditions.

Discounts and voucher codes offered by Superior organiser solutions are valid for purchases made on the Superior organiser solutions website.

Promotions and vouchers are not exchangeable for cash, and they cannot be used with another promotion or voucher unless otherwise stated. To redeem a promotional code, you must enter the code in your basket before checkout page. These must be redeemed by the date published.

All offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions.  

The offer code must be entered in to the Voucher Code field on the basket page and applied for the discount to be deducted from the order.
Only one offer can be applied to any order, unless stated otherwise.  Fully Loaded packouts and packout sets are excluded from offers, unless stated.  
Offers can be amended or withdrawn at any time.



You can make payments for online purchases using American Express, Mastercard, Visa, Visa Electron Switch, Maestro, Delta, Solo and PayPal. We take the payment at the point of order.

You confirm that the credit/debit card or PayPal account being used for the purchase is yours or that you have authorisation from the owner to use it on their behalf.

To protect your card details, all credit and debit card transactions are processed by Braintree. Validation checks on the card holder and authorisation by the card issuer will be carried out on all credit and debit card transactions. If the card issuer refuses to authorise the payment to superior organiser solutions, your order will not be accepted and we will not be liable for any non-delivery.

When you supply your payment details and personal information, you consent to allow Superior organiser solutions to transmit your personal information for the purpose of conducting credit and anti-fraud checks with the appropriate authorities. We do not store credit card information nor do we share customer payment details with any 3rd parties. For more information, please refer to our privacy policy.

We cannot be held liable for any loss you have incurred in the event that a third party obtains unauthorised access to any data provided by you when accessing our website.

You will have ownership of the products when we receive full payment of all sums due in relation to the goods including delivery charges.

The goods will be at your risk from the time of delivery.




We aim to deliver to the majority of postal areas in the UK and Northern Ireland.  There are certain geographical areas that we are unable to make deliveries due to restrictions from our courier. Currently we are unable to ship to the following areas of the UK: Isle of Scilly, and Scottish Islands. We are able to deliver to the Scottish Highlands, Channel Islands, Isle of Wight and the Isle of Man, these remote areas of the UK will incur additional delivery charges. We are able to accept orders from outside the UK, they may incur additional charges for postage and shipping.

Superior organiser solutions also reserves the right to refuse deliveries to addresses such PO Boxes or a communal postal address which may be deemed insecure by our delivery partners.

We ship orders 6 days a week on Monday to Saturday once the order has been completed.  Your parcel depending on its size will be sent via a courier service with either e-mail tracking or signature on delivery.  Your delivery should arrive within 2-3 working days from the time you receive your Order Dispatched email, however there may be factors out of our control that may delay this. Please allow extra time for remote areas.

There may be circumstances out of our control that may impact our ability to deliver within this time frame which includes but is not limited to severe traffic disruption, fire, floods, strikes, industrial action, Covid-19 pandemic or other events. 

From time-to-time delivery of certain items will require a signature from a person. The signature will act as proof that you or the person whom the order is addressed has received delivery.

In the event that no one is available to sign for the items, then depending on the courier your product may be left in your “safe place”, or a notification card will be left at the delivery address with instructions from the courier to either organise collection or redelivery.

From time-to-time your products may be delivered separately due to courier restrictions.  If you have not received all of your products after 1 week of your ‘Despatch Confirmation’ email contact us on

We aim to keep our delivery charges as low as possible, please visit our delivery policy page for further information on delivery charges.



Incorrect, Missing or Damaged Orders

If your order arrives incorrect, incomplete, damaged or if you have not received your order within 7 working days of receiving a 'Despatch Confirmation' email, please contact us immediately by emailing


Cancellations & Refunds

Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Sales of this kind are known as ‘distance selling’.

We will offer a refund to customers if they’ve told us within 14 days of receiving their goods that they want to cancel. You have another 14 days to return the goods once you have told us.

Superior organiser solutions will refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.

You must ensure that returned products are sent back in a resalable condition. The cost of returning the products back to Superior organiser solutions is your responsibility, unless the product delivered is not the item that was ordered, faulty or damaged. All customised items e.g name / company logo can not be refunded.

Please see our refunds policy.

Rather than using your rights under the distant selling regulations, you may prefer to return your products using our standard returns service. 

To return your products, please email

Please ensure that you return the products within 14 days of cancellation of the contract. To cancel your order, please provide written notice or contact our customer service team following the instructions on the returns policy. We will process refunds when we have received the returned product. Refunds will usually take 7 working days to clear.

Ownership of designs

Superior organiser solutions are not the owners of some of the designs on the website these come from third party sources and designers who have given permission to use them or they are free to use.

General & Liability

The use and terms of this website and any contract formed are in accordance to English law and we agree to exclusive jurisdiction of the courts of England.

Nothing in these Terms shall exclude or limit liability of Superior organiser solutions for death or personal injury caused by our negligence, fraud or fraudulent misinterpretations, or any other matter that would be illegal or unlawful to exclude our liability.

Waiver & Third Party Rights

In the event that you breach the Terms and we take no actions against you, Superior organiser solutions will still be entitled to use our rights and remedies in any other situation where you breach the terms.

A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Acts 1999

Events outside our control

We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an event outside our reasonable control.  This includes, but is not limited to strikes or other industrial action, fire, flood, Covid-19 Pandemic or other events. Under such circumstances we will have an extension of time to perform these obligations for the duration of that period.


External Links

This website contains links to other sites which are provided by third parties, these websites are provided for your information only.  We have no control over the website contents, and accept no responsibility for them or for any loss or damage that may arise from your use of them.